FAQs | Indigo Expedition

Family trips FAQs

Find answers about our expeditions and family trips

Top FAQs

Are your expeditions guaranteed to depart?

Yes! Our trips are guaranteed to run once they have one fully paid participant, unless otherwise noted in the trip details.

What's included in the trip price?

All expeditions include professional guides, accommodations, most meals, ground transportation, and activities specified in the itinerary. Airfare and personal expenses are not included.

What's your cancellation policy?

We offer flexible cancellation options including trip transfers and partial refunds based on notice period. See our complete Booking Conditions for details.

Groups and Leaders

How large are your expedition groups?

Group sizes typically range from 8-16 participants to ensure personalized attention while maintaining a good group dynamic.

What qualifications do your guides have?

All our guides are certified wilderness first responders with extensive regional knowledge and minimum 5 years of guiding experience.

Rooming & Activities

What's your single supplement policy?

Single rooms are available for an additional fee. Solo travelers can opt to be matched with a same-gender roommate at no extra cost.

How physically demanding are your trips?

We offer trips ranging from Light (easy walking) to Challenging (high-altitude trekking). Each itinerary clearly indicates its difficulty level.

Health & Safety

What vaccinations do I need?

Requirements vary by destination. We provide detailed health recommendations for each expedition 90 days prior to departure.

What safety measures are in place?

We maintain 24/7 emergency contacts, carry satellite communication devices, and all guides are trained in wilderness first aid.

Family Trips

What's the minimum age for children on family trips?

Our family adventures welcome children aged 8 and above. Some trips may have higher minimum ages based on activities.

Is there a discount for children?

Yes! Children under 12 receive a 15% discount when sharing a room with adults.

What special activities are included for kids?

Our family trips include child-friendly activities like wildlife tracking, treasure hunts, and interactive cultural experiences.

Do children need special documents to travel?

All travelers, including children, need valid passports. Some destinations require additional documentation for minors - we'll provide specific requirements after booking.

How much free time is there for families?

We balance structured activities with ample free time for family relaxation. Typically 2-3 hours of downtime each afternoon.

General Info

Do you accommodate dietary restrictions?

Yes, we can accommodate most dietary needs with advance notice. Please inform us at least 60 days before departure.

What's your environmental policy?

We follow Leave No Trace principles, offset our carbon emissions, and contribute to conservation efforts in our destinations.

How far in advance should I book?

Popular expeditions often sell out 6-9 months in advance. We recommend booking at least 4 months prior for best availability.

Still have questions?

Our expedition specialists are available to help plan your adventure.

Contact Us